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TheĀ Complete Spa BusinessĀ Blog

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Cancellation Policy
Why Charging 100% Cancellation Fees May Violate Consumer Protection Laws: A Guide for Spa Professionals cancellation fee consumer protection rules and regulations Feb 08, 2025

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As a spa professional, it's crucial to understand the legal implications of your business practic...

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Richard Merrill

CEO / Founder

Richard Merrill is a results-driven Spa Business Consultant who mentors and guides spa businesses across the US on branding, marketing, sales, strategic planning, and management systems. With over 15 years of experience working in the spa and beauty industry, Merrill understands firsthand the nuances of building and operating a successful spa business. He focuses intensely on guiding spa professionals to accelerate success and grow their vision. Merrill is a licensed esthetician, make-up artist, author, educator, and certified holistic health coach. In 2019, he founded Richard Merrill Consulting, which provides business consulting, marketing services, and printing solutions as a practical one-stop resource helping spa professionals build more profitable businesses. Merrill lives in Washington State with his Maltipoo Coconut and Pomsky Loki. They can travel the US in their RV, visiting a city near you!

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