APPOINTMENT POLICIES 

Online Booking

To secure your appointment at Richard Merrill Consulting, LLC, we require a credit card to be placed on file at your booking request. If you do not have a credit card to place on the file, you may purchase a reloadable gift card from Richard Merrill Consulting, LLC, and reload it at subsequent appointments for your scheduling/purchasing needs.

This policy offers guests transparent pricing and no hassle with checking out while eliminating the financial impact caused by missed appointments and late cancellations. Per our policy, your card on file will be charged 50% of the scheduled service fee if you cancel within 48 hours of your appointment. If your card on file is removed, your appointment will be canceled; rebooking privileges will be suspended until fees are paid and a new card is placed on file.

Appointment Discounts

First Time Appointments will be complimentary. The discount will be applied to your service after your initial appointment. Clients enrolled in one of the Richard Merrill Consulting programs will use the corresponding accountability session to schedule/reschedule all meetings and calls, and applicable discounts will be applied at the session's completion. Complimentary calls for first-time guests are subject to the cancellation fee if proper notice is not provided. You may be offered the option to forfeit your complimentary call instead of the cancellation fee one time.

Cancellation Policy

The time you schedule is reserved exclusively for you. When appointments are missed or canceled with insufficient notice, we cannot fill the vacancy, causing a substantial financial impact on the business.

Should you need to cancel or reschedule your appointment with Richard Merrill Consulting, LLC, we request 48 hours' notice. Cancellations with less than 48 hours' notice will result in a charge equal to 50% of the scheduled service.

We recommend completing your request using the automated Waitlist Feature if you cannot commit to appointments in advance. Should an opening in our schedule occur, you will receive a notification, and we can reserve that time for you.

Late Arrivals

Richard Merrill Consulting, LLC does not extend service times or issue refunds for late arrivals. Arriving more than 15 minutes late for your service will result in its cancellation and a fee equal to 50% of the scheduled service price.

Chargeback Prevention Policy

Richard Merrill Consulting, LLC reserves the right to charge up to a $200 fee if a chargeback is placed with a client’s credit card company (intentionally or unintentionally) for any payment to the client's account. This fee will cover all investigative expenses to prove that the deposit was made with the Client's approval before receiving the chargeback from the Company’s merchant provider.

For refund questions, please email [email protected], and we will gladly assist you.

Duty to Inform:

Your full disclosure during all pre-service and in-service consultations is mandatory. Richard Merrill Consulting, LLC will not assume responsibility for your adverse reactions when a client has failed to inform us of contraindicating conditions.

Additionally, individual results may vary, and testimonials are not claimed to represent typical results. All testimonials are actual participants, may not reflect the typical purchaser's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Gift Cards

Gift Cards are redeemable at Richard Merrill Consulting, LLC, for goods and services not exceeding the remaining credit balance on the card. Treat your gift card as cash; it will not be replaced if lost. In addition, the balance will not expire and may not be transferred or redeemed for cash value. For gift card balance, terms, and expiration details, please visit https://www.richardmerrillconsulting.com/s/gift-cards. Plastic gift cards are the property of the issuer.

Promotional Value: 
Should you receive a discount resulting in promotional credits, you must redeem the promotional value within 90 days of receipt. This value would be any additional credit above the cash-paid value for your gift card.

Accepted Forms of Payments

At Richard Merrill Consulting, LLC, we accept the following forms of payment:

1. Cash: We accept cash payments in local currency for all services and products. Kindly note that we recommend exact change as we might only sometimes have sufficient change on hand.
2. Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover, for all services and retail purchases. Our payment system ensures a secure and encrypted transaction process.
3. Mobile Wallets:
   1. Apple Pay: You can conveniently pay using Apple Pay via your iPhone, iPad, or Apple Watch.
   2. Google Pay: Android users can utilize Google Pay for seamless and secure payments.
   3. Samsung Pay: Samsung device owners can make payments using Samsung Pay, ensuring a hassle-free transaction process.
4. Afterpay: We offer the convenience of Afterpay, allowing you to split your purchase into four equal installments due every two weeks. Please note that Afterpay is available for retail purchases only and not applicable to services.

Important Notes:

• Payments should be made in full at the time of service or purchase unless you're utilizing a payment plan like Afterpay.
• Please adhere to the designated payment schedule for installment-based payments (Afterpay or Payment Plans) to avoid disruptions in your services or orders.
• Please ensure that your payment includes accurate information, such as appointment date, service type, or product description, to help us process your payment efficiently.
• If you encounter any payment-related issues, feel free to reach out to our customer service team at [email protected] for assistance. We're here to help!
• Richard Merrill Consulting, LLC reserves the right to modify the accepted forms of payment at its discretion. Any changes will be communicated on our policies page.

Retail Refund/Exchange Policy

Our pleasure is to provide you with a store credit within ten days of a retail purchase if the product is accompanied by the original receipt and remains sealed, unopened, and unused. Open items are considered contaminated and ineligible for returns or exchanges.

Products that have been opened may be returned for a store credit should you have an adverse reaction. However, this is contingent upon a further consultation to review product usage and home care regimen.

Service/Program Sales are Final

To ensure the most favorable outcome, we perform thorough consultations that require your participation and honest feedback. All service and digital program sales and deposits are final. Due to the digital receipt of items, no refunds or store credit will be provided.

Before making your investment, we require a complimentary Complete Planning Session. Access to your program will be restricted until your Onboarding Session, so immediately following your registration, please schedule your onboarding session appointment.

Minors, Children & Guests without an Appointment

Richard Merrill Consulting, LLC provides guests a calm, relaxing digital atmosphere to complete business. It is only a suitable environment for children or individuals with an appointment. Clients must make appropriate arrangements before joining your appointment, as unscheduled guests and children are prohibited in the recording areas. Clients who arrive with unscheduled guests or children will be required to reschedule and may be subject to the cancellation appointment fee, as this policy has no exceptions.

Client Duty to Inform

Your full disclosure during all pre-service consultations is mandatory. Richard Merrill Consulting, LLC will not assume responsibility for your adverse reactions when a client has failed to inform us of contraindicating conditions.

Sickness

Permitting access to Richard Merrill Consulting, LLC when clients are experiencing infectious or contagious illness or related symptoms violates state rules and regulations for licensed establishments. State Safety and Sanitation Regulations prohibit licensed establishments from allowing clients exposed to or showing signs of an infectious or contagious disease to enter premises as a practice of Universal Precaution to reduce the spread of infectious diseases.  

Please cancel your appointment as soon as you become aware that you are experiencing symptoms or if you have been exposed to anyone experiencing infectious or contagious conditions. The cancellation fee may be waived within the 48-hour notice period. Please be aware that repeat cancellations utilizing the Sickness Policy may require a medical release from your physician before rescheduling is permitted.

Scope of Practice

In all U.S. States, state law prohibits salon and spa professionals from diagnosing, curing, or treating clients with medical conditions. Should Richard Merrill Consulting, LLC determine that a licensed professional is performing out-of-scope services, the working relationship will cease until the practices are compliant. 

If a client is ineligible for service, we recommend you refer the client to their primary care physician. When their condition has been resolved, or you have a medical release clearing the client for service, the client is more than welcome to reschedule their appointment.

Service Animals

Richard Merrill Consulting, LLC does not allow animals in the business; however, an individual with a disability may request reasonable accommodation under the Americans with Disabilities Act to bring a service animal to their scheduled appointment when medically necessary.

Cell Phone Usage

At Richard Merrill Consulting, LLC, we require our guests' full attention during scheduled appointments to ensure a favorable service outcome, support employee productivity, and maintain a relaxing, comfortable atmosphere for all guests. Therefore, mobile devices must be silenced and stored during appointment times.

Right to Refuse Service

The licensed professionals at Richard Merrill Consulting, LLC reserve the right to refuse services at their discretion and dismiss disruptive or abusive clients when necessary.

Terms of Use:

By accessing the website at http://www.RichardMerrillConsulting.com and http://www.thecompletespabusinessregimen.com, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing these sites. The materials contained in these websites are protected by applicable copyright and trademark law.

Use License

A. Permission is granted to temporarily download one copy of the materials (information or software) on Richard Merrill Consultings’ website or online education platforms for personal, non-commercial transitory viewing only.

This is the grant of a license, not a transfer of title, and under this license, you may not:

i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on Richard Merrill Consulting's websites;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or “mirror” the materials on any other server.

B. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Richard Merrill Consulting, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

A. The materials on Richard Merrill Consulting’s website are provided on an ‘as is’ basis. Richard Merrill Consulting, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

B. Further, Richard Merrill Consulting, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Richard Merrill Consulting, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Richard Merrill Consulting’s website, even if Richard Merrill Consulting or a Richard Merrill Consulting authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on Richard Merrill Consulting, LLC's website could include technical, typographical, or photographic errors. Therefore, Richard Merrill Consulting does not warrant that any of the materials on its website are accurate, complete, or current. This Richard Merrill Consulting, LLC may make changes to the materials contained on its website at any time without notice. However, Richard Merrill Consulting, LLC does not make any commitment to update the materials.

Links

Richard Merrill Consulting has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Richard Merrill Consulting, LLC of the site. Use of any such linked website is at the user’s own risk.

Modifications

Richard Merrill Consulting, LLC may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Washington state and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us. It is Richard Merrill Consulting, LLC's policy to respect your privacy regarding any information we may collect from you across our websites, http://www.richardmerrillconsulting.com and http://www.thecompletespabusinessregimen.com, and other sites we own and operate.

Information we collect

Log data:

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Personal information:

We may ask for personal information, such as your:

Name
Email
Social media profiles
Phone/mobile number
Home/Mailing address

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Data processing and storage

The personal information we collect is stored and processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in the future.

While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified. Please refer to our Cookie Policy for more information.

Third-party access to information

We use third-party services for:

• Analytics tracking
• User authentication
• Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

Children’s Privacy

This website does not knowingly target children, or collect personal information from children. As a parent/guardian, please contact us if you believe your child is participating in an activity involving personal information on our website, and you have no received a notification or request for consent. We do not use your supplied contact details for marketing or promotional purposes.

Limits of our policy

This privacy policy only covers Richard Merrill Consulting’s own collecting and handling of data. We only work with partners, affiliates, and third-party providers whose privacy policies align with ours, however, we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on http://www.richardmerrillconsulting.com or http://www.thecompletespabusinessregimen.com, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your rights and responsibilities